No submissions are required for this award.
The passenger experience is defined by all aspects of the journey through an airport. Passengers’ satisfaction with the airport dining, cafe and bar options is equally important as their perception of the retail offer, when assessing the overall passenger satisfaction with the airport experience and analyzing the satisfaction drivers.
By popular demand, we are introducing in 2020 the Best Airport Food and Beverage Award, as voted by consumers to acknowledge this fast-growing sector, one which is fundamental to the passenger experience.
M1nd-set will incorporate questions on the airport food and beverage experience in the interviews they conduct with the 5.000+ international passengers, who have recently travelled through at least one of the top 61 airports (measured by volume of international traffic) to assess the best airport for food and beverage.